Shipping policy

Connectrix Shipping Policy

We want your gear to reach you quickly and safely. Here's how shipping works at Connectrix.

1. Shipping Coverage

We currently ship to all 50 U.S. states. We do not offer international shipping at this time.

2. Free Shipping

All orders qualify for free standard shipping within the U.S. — no minimum order value required.

3. Processing Time

Orders are typically processed and packed within 1–2 business days of being placed. Orders placed on weekends or holidays will begin processing the next business day.

4. Shipping Time

Once your order ships, standard delivery typically takes 3–7 business days, depending on your location. You'll receive a tracking number by email as soon as your order ships so you can follow its progress.

(Estimated delivery times are provided as a guide and are not guaranteed; delays can occur due to carrier issues, weather, or high order volume.)

5. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and link. If you haven't received tracking information within 3 business days of placing your order, please contact us at desk@connectrix.online or (913) 218-8290.

6. Multiple Items & Split Shipments

If your order contains multiple items, they may ship separately depending on warehouse location and availability. You will not be charged extra for split shipments, and you'll receive tracking information for each package.

7. Damaged, Lost, or Missing Packages

Damaged in transit: If your item arrives damaged, contact us within 7 days of delivery with your order number and photos of the damage, and we'll arrange a free replacement or refund.
Lost packages: If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier first. If it still can't be located, contact us and we'll help investigate and resolve the issue.
Incorrect address: Connectrix is not responsible for orders delayed or lost due to an incorrect shipping address provided at checkout. Please double-check your address before placing your order.

8. On-Site Service Scheduling

Our in-home services (Cabling/Network Setup, Signal Optimization & Troubleshooting, In-Home Installation & Setup) are not shipped — they are scheduled appointments with a certified technician. After booking, you'll receive a confirmation with your scheduled date and time window.

9. Order Changes & Cancellations

If you need to change your shipping address or cancel an order, contact us as soon as possible at desk@connectrix.online. We can only make changes if your order has not yet shipped.