Refund policy

Connectrix Return & Refund Policy

Thank you for shopping with Connectrix. We want you to be fully satisfied with your cables, signal equipment, and installation services. Please review our return and refund policy below.

1. Products (Cables & Signal Equipment)

30-Day Return Window

You may return most unused, unopened items purchased from Connectrix within 30 days of the delivery date for a full refund or exchange.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging, with all accessories, manuals, and cables included
Accompanied by proof of purchase (order number or receipt)

Non-returnable items:

Items marked as final sale
Products that have been installed, cut, spliced, or otherwise physically altered (e.g., custom-cut cable lengths)
Gift cards

How to Start a Return

Contact us at desk@connectrix.online or through our Contact page with your order number and reason for return.
We'll provide a return authorization and shipping instructions.
Pack the item securely in its original packaging and ship it to the address provided.

Customers are responsible for return shipping costs unless the item arrived defective or we shipped the wrong product.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to your original payment method within 5–10 business days.
Original shipping charges (if any were paid) are non-refundable, except in cases of our error.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us.

Exchanges

We will replace items that are defective or damaged upon arrival. To request an exchange, contact us within 30 days of delivery with photos of the issue.

2. 2-Year Gear Warranty

All cables and signal equipment sold by Connectrix are covered by a 2-year limited warranty against manufacturing defects.

Covered:

Manufacturing defects affecting signal performance
Premature failure under normal use

Not covered:

Damage from misuse, accidents, unauthorized modification, or improper installation
Normal wear and tear
Damage caused by third-party equipment

If your product fails within the warranty period due to a covered defect, we will repair, replace, or refund it at our discretion, free of charge (excluding return shipping in some cases).

3. Services (Installation, Cabling, Signal Troubleshooting)

Because our on-site services (Cabling/Network Setup, Signal Optimization & Troubleshooting, In-Home Installation & Setup) involve technician time and travel, a different policy applies:

Cancellations & Rescheduling

Cancel or reschedule at no charge up to 24 hours before your scheduled appointment.
Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee of [insert amount or percentage].

Refunds for Services

If a technician is unable to complete the service due to a Connectrix scheduling error, you will receive a full refund.
If service was rendered but you're unsatisfied with the results, contact us within 7 days of the appointment so we can send a technician back to resolve the issue at no additional cost, or issue a partial/full refund depending on the circumstances.
No refunds are issued once a service has been completed satisfactorily and signed off on by the customer.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a free replacement or full refund, including any shipping costs.